92-year-old Norma had a strange and heartbreaking routine.

Every night around 5:30 p.m., she stood up and told the staff at her Ohio nursing home that she needed to leave. When they asked why, she said she needed to go home to take care of her mother. Her mom, of course, had long since passed away.

Behavior like Norma’s is quite common for older folks suffering from Alzheimer’s or other forms of dementia. Walter, another man in the same assisted living facility, demanded breakfast from the staff every night around 7:30.

Jean Makesh, CEO of Lantern assisted living facilities, says he meets folks with stories like these every day. It’s their stories that inspired him to make some changes at Lantern.

“I thought I knew a lot about elderly care. The more and more time I was spending with my clients, that’s when I realized, ‘Oh my god, I have no clue.'”